📦 Return & Refund Policy – Mobify UAE
At Mobify, your satisfaction is our priority. If you are not fully happy with your purchase, you may be eligible for a refund under the terms below:
✅ Eligibility for Refund
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Refunds are only applicable for items returned within 2 days of delivery.
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Products must be unused, in original condition, and returned in their original packaging.
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Items must include all accessories and components provided at the time of delivery.
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Mobify reserves the right to refuse refunds for items that do not meet these conditions.
🚚 Return & Shipping Costs
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We offer free shipping on all orders across the UAE.
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In case of a return, a return shipping fee of AED 17 will be deducted from your refund amount.
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Return shipping is free only if the item received was faulty or incorrect.
🔁 Refund Process
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Contact us at support@mobify.ae within 2 days of receiving your order. Include your order number and reason for return.
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We will review your request and provide return instructions if eligible.
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Once your return is received and inspected, you will be notified of approval or rejection.
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If approved, the refund will be processed to your original payment method within 5–7 business days, minus the return shipping fee if applicable.
❌ Non-Refundable Situations
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Requests made after 2 days from delivery date.
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Products that are used, damaged, or incomplete.
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Items returned due to installation issues (e.g. product not compatible with fabric dashboards).
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Final sale or discounted items.
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Returns without original packaging.
📩 Need Help?
For any support, please contact our team at support@mobify.ae. We're here to assist you.
